Returns

We hope all of our customers have a great experience with us and we strive for 100% customer satisfaction. We will accept returns if your certificate arrives damaged or if we accidentally make a typo on your certificate (it hasn’t happened yet!) and provide you with a full refund or replacement provided it is returned (postmarked) within 7 days.

Refunds are generally processed within 7 days but may take slightly longer to appear on your bank/credit card statement.

For information on how to return a certificate to us, please email returns@petstarts.com

CAN I CHANGE OR CANCEL MY ORDER?

Please contact us at sales@petstarts.com as soon as possible if you would like to change or cancel your order. Once your order is processed, we are no longer able to change the order. We are here to help and will do our best to meet your needs!